9 Air Cancellation and Refund Policy

Cancellation and Refund Policy

9 Air provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Passengers can cancel their ticket for a full refund within 24 hours of booking, provided the flight is at least 24 hours away.

Non-Refundable Tickets

If canceled beyond the 24-hour window, the ticket's value is refunded as a credit certificate for future travel, minus any applicable cancellation fees.

Saver fares are not eligible for changes or refunds after the 24-hour booking window.

Refundable Tickets

Refundable tickets can be canceled at any time before departure for a full refund to the original payment method.

How to Cancel

Visit the Manage Reservations section on 9 Air’ website or mobile app.

Enter your booking details to cancel or change your flight.

Refund Policy

Eligible Refunds

Refunds for eligible tickets are processed to the original payment method. For bookings made with a credit card, refunds typically take 7-10 business days.

Baggage Fees

If the flight is canceled by the airline:

The airlines will refund prepaid baggage fees automatically or allow you to use the credit on your rebooked flight. You can usually request a full refund through the airline’s website or customer service.

If you cancel the flight yourself:

Prepaid baggage fees are often non-refundable, unless you booked a refundable fare or the airline’s policy explicitly allows it.

For more detailed assistance on cancellation and refund terms, please contact 9 Air directly at +86 400 1051 999 (China).