9 Air Lost and Found

Lost and Found

Items Lost at Kansai International Airport (KIX)

If you accidentally leave behind your belongings while traveling on 9 Air at Kansai International Airport (KIX), assistance is available through the airport’s Lost and Found services.

For items misplaced within Terminal 1 public areas, such as security checkpoints, restrooms, or restaurants, contact the Kansai Airport Information Counter located on the 1st floor of Terminal 1. They can be reached at +81 72 455 2500.

Items Lost Onboard 9 Air Flights

For items lost onboard a 9 Air aircraft or near the airline’s boarding gate, passengers should directly contact 9 Air Ground Handling Services at Kansai International Airport (KIX).

Staff members at the airline’s check-in counters can assist in tracing items through the airline’s system. You may also contact 9 Air’s customer service by email at service@9air.com for follow-up inquiries.

Additional Information

When reporting a lost item, provide detailed information such as your flight number, travel date, seat number, and a clear description of the lost article. Valuable items like passports or identification documents are usually transferred to the Airport Police Office for safekeeping.

Found items are generally kept for a limited time, so prompt reporting is recommended. For on-site inquiries, visit the Terminal 1 information counter during operating hours.

For further information on lost and found inquiries, please contact 9 Air Service Hotline at Tel: +86 400 1051 999 (China).