Air Canada Cancellation and Refund Policy

Cancellation and Refund Policy

Air Canada provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

All tickets purchased directly from Air Canada can be canceled within 24 hours of booking for a full refund, regardless of fare type.

Non-Refundable Tickets

• After the 24-hour grace period, most non-refundable fares cannot be refunded in cash.

• Air Canada normally issues a travel credit or voucher valid for future travel.

• Basic economy fares are usually the least flexible.

Refundable Tickets

• Can be canceled anytime before departure.

• Full refund to the original form of payment.

• A service or cancellation fee may apply depending on the fare rules.

If Air Canada Cancels or Changes Your Flight

(“Involuntary” cancellation or major schedule change)

You are entitled to one of the following:

• Full refund to the original payment method — even if you bought a non-refundable ticket.

• Rebooking on another available flight.

• Voucher or travel credit if you prefer.

Situations that count include:

• Flight cancellation

• Major schedule change

• Significant delay

• Change of departure/arrival airport

• Routing changes you didn’t agree to

Refund Processing Time

• Refunds return to the original payment method.

• Credit card refunds typically post within 7–30 days depending on currency, region, and bank.

• Travel credits are issued almost immediately.

Tickets Purchased from Travel Agents

If you bought your ticket through a travel agency or online travel site, all cancellations and refunds must be handled through the agency, not Air Canada customer service.

Taxes & Fees

Fully unused tickets usually receive all taxes and fees back.

Some government or airport-imposed charges may be non-refundable based on local rules.

For more detailed assistance on cancellation and refund terms, please contact Air Canada Japan Office directly at Tel: +81 3 5405 8800.