Air China Cancellation and Refund Policy

Cancellation and Refund Policy

Air China provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

If Air China Cancels or Changes Your Flight (Involuntary Changes)

• You are entitled to a full refund with no fees.

• You may also choose free rebooking to another Air China flight.

• Applies when the airline cancels, delays heavily, changes schedule significantly, or causes a missed connection.

If You Cancel Your Ticket (Voluntary Cancellation)

Refundability depends on your fare type.

Refundable Fares

Full or partial refund allowed. A refund fee may apply depending on route and ticket rules.

Non-Refundable / Discounted Fares

Base fare is usually non-refundable. You may only receive a refund of unused taxes and airport charges. Some promotional tickets have no refund at all.

2-Hour Grace Period (Common Rule)

Many Air China tickets allow a full refund within 2 hours of purchase, if the flight has not departed and certain conditions are met. Does not apply to special fares such as group bookings, award tickets, or standby fares.

Partially Used Tickets

If one segment has been flown, only the unused portion can be refunded. Refund is calculated after deducting the value of the flown portion and any applicable fees.

No-Show Policy

If you miss your flight without cancelling in advance (“no-show”):

• Refunds may be severely limited or not allowed at all.

• Some fares forfeit the entire ticket.

How to Request a Refund

Refund must be requested through the same channel where the ticket was purchased:

• Air China website/app or call center (for direct bookings)

• Travel agent / OTA if booked through an agency

• Refund processing time varies depending on payment method and ticket type.

For more detailed assistance on cancellation and refund terms, please contact Air China Japan Office directly at Tel: 0570 0 95583.