Air Seoul Cancellation and Refund Policy

Cancellation and Refund Policy

Air Seoul provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Airline Cancels or Changes the Flight (Involuntary Cancellation / Schedule Change)

If Air Seoul cancels your flight or makes a significant schedule change that you don’t accept — or fails to provide confirmed space — you are entitled to a full refund of the unused portion of the ticket (fare and unused segments).

Alternatively, you may be offered re-routing or alternative flight options without extra charge, if acceptable.

Voluntary Cancellation by Passenger (Before Departure)

If your fare permits refunds:

• You may cancel the ticket before departure.

• A refund fee will apply, depending on fare type (e.g. regular fare, discount fare, lowest/special fare).

• The refunded amount is fare paid minus the cancellation/refund fee.

• If part of the ticket was used (e.g. one segment flown), refund may only apply to unused portion, after deducting applicable charges.

If your fare is non-refundable (e.g. special fare / “lite” fare):

• Cancellation after purchase may not entitle you to any refund — fare portion may be forfeited.

• Only applicable taxes/fees (if allowed) may be refunded, subject to airline’s discretion.

Deadline & Notice Requirements

Cancellation must be requested before scheduled departure time of the flight.

No-show (failing to board without cancellation) typically leads to forfeiture of ticket — no refund.

For some fare types, a cancellation/ refund request on the same day as ticketing may avoid cancellation fees (depending on fare rules).

Refund Conditions & Restrictions

Refunds are only processed if all unused flight coupons (or e-ticket segments) are surrendered/returned.

If part of ticket has been used, refund only covers unused portion.

Refunds must be requested by the ticket holder (or authorized representative).

For tickets issued via travel agents/third-party agencies, refund requests must go through the point of purchase.

For more detailed assistance on cancellation and refund terms, please contact Air Seoul Seoul Office directly at Tel: +82 1800 8100 (09:00~18:00).