ANA Cancellation and Refund Policy

Cancellation and Refund Policy

ANA provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

Refunds are accepted up to 1 year and 30 days after the first flight sector or ticket issue date, depending on ticket type.

If ANA cancels a flight (e.g., due to mechanical issues or schedule change), you're eligible for a full refund without penalty.

For voluntary cancellations, cancellation charges apply according to the fare class and how you bought the ticket.

When changing or canceling, ANA may refuse a refund under certain conditions (e.g., tickets issued by a travel agency or non-refundable fare classes).

Refund requests must typically use the name on the ticket.

Refund Policy

Refund requests should be submitted via ANA customer service or at an ANA ticket counter.

Refunds go back to the original method of payment (credit card, bank account, etc.).

Refund processing can take several weeks, especially for credit-card payments.

If your flight was delayed or canceled by ANA, cancellation fees are waived; fare and taxes for unused flights are refunded.

For service fees, taxes, or ancillary purchases (like paid lounge access), unused portions may also be refunded.

Refunds are made in the currency of the purchase or another currency per ANA’s policy.

For more detailed assistance on cancellation and refund terms, please contact ANA Japan Office directly at Tel: 0570 029 709 (Local) / +81 3 6741 1120.