ANA Lost and Found

Lost and Found

If you've lost an item during your ANA flight or at the airport, ANA is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings. Follow these steps to report and recover your lost items.

Items Lost in Terminal Public Areas

For items lost at KIX (in the terminal), contact the airport Information Desk. The 24‑hour hotline is +81 72 455 2500.

You can also submit a Lost Property Inquiry Form via Kansai Airport's website.

Items Lost Onboard or at the Gate

If your item was lost onboard an ANA flight, contact ANA's KIX office for lost baggage: +81 72 456 7575 (working hours typically 9:00–18:00).

For in-person help, visit any of the Information Counters on these floors in Terminal 1: 1F, 2F, or 4F.

For further information on lost and found inquiries, please contact ANA Service Hotline at Tel: 0570 029 709 (Local) / +81 3 6741 1120.