All Nippon Airways Lost and Found

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If you've lost an item during your All Nippon Airways flight or at the airport, All Nippon Airways is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Lost and Found

Follow these steps to report and recover your lost items.

Delayed Baggage

If your baggage is delayed, follow these steps to track and recover it:

Notify ANA Staff at the Arrival Airport: Report the baggage immediately to ANA staff at the airport.
Receive a Reference Number: Get a reference number from the staff to track the status of your baggage.
Track Online: Use the reference number on the ANA baggage tracing system website to check your baggage status.

Important Notes:

Available for ANA Group international flights (excluding "NQ" flights).

For baggage delayed on connecting flights, contact the operating airline.

Missing Baggage

If your baggage is missing after traveling on an ANA Group, follow these steps to report lost property, track your baggage, and receive compensation.

Report Missing Baggage

Step 1: Immediately contact ANA staff at the arrival airport.

Step 2: You will receive a reference number to track your baggage.

Step 3: Use this number to check the status of your missing baggage online.

Note: If your flight was operated by another airline (codeshare), contact that airline for assistance.

Baggage Tracing

ANA uses a joint baggage search system to locate missing baggage:

Step 1: Visit the ANA Baggage Tracing System on ANA website.

Step 2: Enter your reference number and family name.

Step 3: View the latest updates on your baggage location.

Note: If you don't have a reference number, visit the baggage service desk at the arrival airport.

Baggage Return: Once found, ANA will deliver your baggage to the designated address after clearing customs.
Contents Declaration

For faster baggage retrieval, provide details about the contents of your missing baggage. This will also be used for compensation:

Step 1: Complete the Missing Property Questionnaire on ANA website.

Step 2: Accurately describe your items.

Compensation for Missing Baggage

If your baggage is not located, ANA will process compensation in accordance with the Conditions of Carriage. Compensation is typically issued within 30 - 45 days of your arrival.

Important: Make a missing baggage declaration within 21 days from your expected baggage pickup date.

Missing Baggage on Non-ANA Flights

If your baggage is missing on a flight operated by another airline, contact the airline that operated your last flight.

Damaged Baggage

If your baggage is damaged, follow these steps:

Report Damage at the Airport: Immediately notify ANA staff at the airport about the damage.
Contact ANA by Email: If you notice the damage after leaving the airport, email ANA via the Declaration Form on ANA website within 7 days.
Submit Your Claim: Provide details of the damage for ANA to process your claim.

Important Notes:

Applies to ANA Group operated international flights (excluding "NQ" flights).

For damage on connecting flights, contact the airline that operated the last leg.

Contact All Nippon Airways Lost and Found

For lost and found inquiries, you can reach out to All Nippon Airways Lost and Found in each airport.

All Nippon Airways Lost and Found Contact Information
Osaka (Kansai) International Airport Tel: +81-(0)72-456-7575 Working Hours Daily: 9:00 am - 6:00 pm Tokyo (Haneda) International Airport Tel: +81-(0)3-6428-5045 / +81-(0)3-6428-3799 Working Hours Daily: 9:00 am - 5:00 pm Narita International Airport Tel: +81-(0)476-33-2300 / +81-(0)476-33-2301 Working Hours Daily: 9:00 am - 5:00 pm

For further information on lost and found inquiries, please contact All Nippon Airways Service Hotline at Tel: 072-456-7575 / 03-6428-5045 / 0476-33-2301.

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