American Airlines Lost and Found

Lost and Found

Items Lost Onboard or at the Gate

If you left an item on an American Airlines aircraft or at the boarding gate area, contact the American Airlines Baggage Service Office at Kansai International Airport.

Baggage Service Office (KIX)

Location: Terminal 1, Arrival Floor (1F), near Baggage Claim area
Telephone: +81 72 456 7010 (airport number – ask to be connected to American Airlines baggage service)
Hours: Open during American Airlines flight operations

Alternatively, you can submit an online claim via the American Airlines Lost and Found portal:
https://www.aa.com/lostandfound

Items Lost in Other Areas of the Airport

If your belongings were lost in areas such as security checkpoints, shopping zones, or restrooms, please contact:

Kansai International Airport Lost & Found Center: +81 72 455 2500
Location: Terminal 1, 1F (Information Counter).

Additional Information

When reporting a lost item, provide as many details as possible, including your flight number, date of travel, seat number, and a clear description of the missing item. Valuable or sensitive belongings, such as passports or identification documents, are typically handed over to the Airport Police Office for safekeeping.

Found items are generally kept for a limited time, so it is recommended to report losses promptly. For in-person assistance, visit the Terminal 1 Information Counter during operating hours.