Cathay Pacific Cancellation and Refund Policy

Cancellation and Refund Policy

Cathay Pacific provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Passengers can cancel their ticket for a full refund within 24 hours of booking, provided the flight departure is at least 7 days away. This rule applies to tickets purchased directly through Cathay Pacific’s official website, mobile app, or customer service center.

Non-Refundable Tickets

Tickets purchased under Economy Light or other restricted fare types are generally non-refundable beyond the 24-hour grace period. However, passengers may be eligible for a credit voucher or partial refund after deduction of applicable cancellation fees, depending on the fare conditions.

Refundable Tickets

Tickets issued under Economy Flex, Premium Economy, Business, or First Class fare types are typically fully refundable before departure. Refunds are credited to the original form of payment, minus any administrative fees if applicable.

How to Cancel

Cancellations can be made via the Manage Booking section on the Cathay Pacific website or mobile app.

Enter your booking reference and last name to modify or cancel your reservation.

Alternatively, passengers can contact Cathay Pacific Customer Service or their travel agent for assistance.

Refund Policy

Eligible Refunds

Refunds for eligible tickets are processed to the original payment method. For bookings made by credit or debit card, processing typically takes 7–10 business days. Refunds for payments made by bank transfer or cash may take longer, depending on the financial institution.

Baggage Fees

If the flight is canceled by the airline:

The airlines will refund prepaid baggage fees automatically or allow you to use the credit on your rebooked flight. You can usually request a full refund through the airline’s website or customer service.

If you cancel the flight yourself:

Prepaid baggage fees are often non-refundable, unless you booked a refundable fare or the airline’s policy explicitly allows it.

For more detailed assistance on cancellation and refund terms, please contact Cathay Pacific directly at +81 3 6746 1000.