Cathay Pacific Lost and Found

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If you've lost an item during your Cathay Pacific flight or at the airport, Cathay Pacific is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Lost Within Terminal 1 Public Areas

For items lost in public areas of Terminal 1, including security checkpoints, restrooms, restaurants, or shops, please contact the Kansai Airport Information Counter located on the 1st floor of Terminal 1. You can reach them by phone at +81 72 455 2500 for assistance or directions.

Items Lost Onboard Cathay Pacific Flights

If your item was left onboard a Cathay Pacific aircraft or near the boarding gate, please contact Cathay Pacific Ground Handling Services at Kansai International Airport (KIX). The airline’s staff at the check-in counters in Terminal 1, International Departure Area, can assist in tracing your belongings using their internal tracking system.

You may also reach Cathay Pacific Customer Service through the airline’s official website or contact the Cathay Pacific Japan office for further follow-up on items found after flight arrival.

Additional Information

When submitting a report, provide details such as your flight number, date of travel, seat number, and a description of the lost item. Valuable items like passports or identification documents are usually handed over to the Airport Police Office for safekeeping.

For further information on lost and found inquiries, please contact Cathay Pacific Japan Service Hotline at Tel: +81 3 6746 1000.

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