Cebu Pacific Air Cancellation and Refund Policy

Cancellation and Refund Policy

Cebu Pacific Air provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Voluntary Cancellation by Passenger (Before Departure)

If you purchased a refundable fare or add-on that includes refund option, you may cancel your booking before departure.

Cancelled flights may be eligible for a refund - but the refundable portion depends on the fare type and time of cancellation.

If your fare was a promo / “lite / sale” / non‑refundable fare, then cancellation typically results in forfeiture of fare paid (i.e. no refund).

Some fees (taxes, charges) may be refundable - but that depends on route, fare rules, and Cebu Pacific’s refund policy at the time.

Airline‑Initiated Cancellation / Schedule Changes (Involuntary)

If Cebu Pacific cancels your flight, significantly changes the schedule, or fails to provide confirmed space, you are normally entitled to either a full refund of unused ticket portions or be offered re‑routing / alternate flight options.

The refund should cover any unused segments and unused add-ons (e.g. checked baggage you paid for) when you choose not to accept the alternate flight.

No‑Show and Missed Flights

If you fail to board without cancelling (no‑show), the ticket is typically forfeited.

No refunds for no‑shows under non‑refundable fare types.

Refund Conditions & Process

Refunds (when applicable) are processed only when all unused e‑ticket flight coupons are surrendered/returned or marked unused.

If part of the ticket was used, refund applies only to the unused portion (fare and any applicable taxes).

Refund requests must be submitted by the ticket holder or authorized representative - especially if booked through a travel agent or third‑party.

Additional administrative or refund processing fees may apply (especially for promotional or discounted fares).

Travel Voucher / Credit / Flight Changes (Alternative to Refund)

Some fare types or promotions may allow you to convert unused fare value into a travel voucher or flight credit — instead of a monetary refund.

These credits can typically be used for future bookings under certain conditions (validity period, same passenger name, etc.).

Key Considerations with Cebu Pacific

Cebu Pacific operates as a low‑cost carrier (LCC) - many fares (especially promo or “lite” fares) are non‑refundable.

Always check fare rules at the time of booking - what you pay determines whether you have refund rights.

For flights with add-ons (baggage, seat selection, extras), even if fare is refundable, some add-ons may not be refundable depending on policy.

Refunds and flight‑change policies can vary by route, fare class, and whether the cancellation was voluntary or initiated by the airline.

For more detailed assistance on cancellation and refund terms, please contact Cebu Pacific Air Japan Office directly at Tel: +81 3 4578 1447.