Cebu Pacific Air Lost and Found

Lost and Found

If you've lost an item during your Cebu Pacific Air flight or at the airport, Cebu Pacific Air is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Lost in Terminal Public Areas

Lost items in check-in areas, security checkpoints, lounges, shops, or restaurants at Kansai International Airport (KIX) should be reported to the KIX Lost & Found / Information Desk. Items are typically retained for a limited period, usually up to 3 months.

Visit the Information Counters in Terminal 1 for assistance and to file a report.

Items Lost Onboard or at the Gate

If an item is lost inside the aircraft or near the boarding gate used by Cebu Pacific:

• Report immediately to Cebu Pacific staff or ground-handling agents at KIX.

• Provide your flight number, travel date, seat number, and a clear description of the lost item.

• Airline staff will check the cabin, overhead bins, seat pockets, and cleaning crew reports.

Collection

Items can be collected in person at KIX or by an authorized representative with written permission. The airport or airline does not ship items outside Japan.

For further information on lost and found inquiries, please contact Cebu Pacific Air Japan Office at Tel: +81 3 4578 1447.