Finnair Cancellation and Refund Policy

Cancellation and Refund Policy

Finnair offers cancellation and refund options designed to support passengers with changes to their travel plans.

The key details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Bookings issued for Finnair flights departing from Kansai International Airport may be canceled within 24 hours of purchase if eligibility conditions are met.

Non-Refundable Tickets

Economy Light and promotional fares do not allow refunds. Ticket value is not returned after cancellation unless specified under fare conditions.

Refundable Tickets

Flex fare types allow cancellations with refunds issued to the original payment method, subject to fare rules and applicable charges.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Finnair’s website, mobile application, or customer service channels using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare categories, airline-initiated cancellations, or schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method. Processing time depends on payment provider and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Finnair Japan Office directly at Tel: 050 5050 8391 (Local) / +81 5 0505 08391 (Overseas).