Firefly Lost and Found

Lost and Found

If an item is misplaced during a Firefly journey or within the airport, assistance is coordinated through the operating airline or airport authority.

Items Left on Board the Aircraft

Items left onboard flights arriving at Kansai International Airport are collected after arrival and transferred to ground staff for recording and storage.

Items Lost at the Airport

Items misplaced within terminal areas are handled by the airport’s lost property office.

Baggage-related Lost Property

Passengers must report delayed or missing checked baggage immediately upon arrival at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the missing item when submitting a report.

Recovery and Collection

Recovered items are stored for a limited period. Identification and proof of ownership are required for collection. Delivery arrangements may be available depending on location.

Passengers are advised to keep valuables in cabin baggage.

For further information on lost and found inquiries, please contact Firefly Service Hotline at Tel: +81 3 4477 4938 (Malaysia Airlines).