Garuda Indonesia Cancellation and Refund Policy

Cancellation and Refund Policy

Garuda Indonesia offers cancellation and refund options designed to accommodate changes in travel plans. The key points of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by Garuda Indonesia for departures from Kansai International Airport may be canceled within 24 hours of booking if fare conditions allow.

Non-Refundable Tickets

Certain fare categories do not permit refunds. Once canceled, the ticket value is not returned unless specified in the fare rules.

Refundable Tickets

Eligible fare types allow cancellations with refunds issued to the original form of payment, subject to applicable charges.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Garuda Indonesia’s website, ticket offices, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services are refundable where applicable.

Refund Processing and Timing

Approved refunds are processed to the original form of payment. Processing time depends on payment providers and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify.

For more detailed assistance on cancellation and refund terms, please contact Garuda Indonesia Japan Office directly at Tel: +81 6 6635 3222 / +81 3 3240 6161.