Garuda Indonesia Lost and Found

Lost and Found

If you have misplaced an item during your Garuda Indonesia flight or within the airport, assistance is available. The Lost and Found service allows passengers to report missing belongings and supports their recovery.

Follow the steps below to report and retrieve your lost items.

Items Left on Board the Aircraft

Items left onboard Garuda Indonesia flights arriving at Kansai International Airport are collected by cabin crew after landing and transferred to ground handling staff for documentation and safekeeping.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals, including check-in areas, security checkpoints, and boarding gates, are handled by the airport’s Lost and Found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing checked baggage immediately at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a detailed description of the missing item when reporting at Kansai International Airport or through Garuda Indonesia customer service channels.

Recovery and Collection

Recovered items at Kansai International Airport are stored for a limited period. Passengers must present valid identification and proof of ownership to collect their belongings. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers traveling through Kansai International Airport must keep valuable items in cabin baggage. The airline does not accept responsibility for unsecured belongings left onboard or within airport premises.

For further information on lost and found inquiries, please contact Garuda Indonesia Service Hotline at Tel: +81 6 6635 3222 / +81 3 3240 6161.