Greater Bay Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Greater Bay Airlines offers cancellation and refund options designed to support passenger travel changes. The key elements of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Bookings issued for Greater Bay Airlines flights departing from Kansai International Airport may be canceled within 24 hours of purchase if eligibility conditions are met.

Non-Refundable Tickets

Economy Basic and promotional fares do not allow refunds. Ticket value is not returned after cancellation unless specified under fare conditions.

Refundable Tickets

Flexible fare types allow cancellations with refunds issued to the original form of payment, subject to fare rules and applicable charges.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Greater Bay Airlines’ website or customer service channels using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare categories, airline-initiated cancellations, or schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method. Processing time depends on payment providers and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Greater Bay Airlines Japan Office directly at Tel: +81 03 5776 2552 (General Enquiry) / +81 06 6786 8994.