Greater Bay Airlines Lost and Found
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If you have misplaced an item during your Greater Bay Airlines flight or
within the airport, assistance is available. The Lost and Found service allows
you to report missing items and arrange their recovery efficiently.
Follow the steps below to submit a report and retrieve your belongings.
Items Left on Board the Aircraft
Items left onboard Greater Bay Airlines flights arriving at Kansai International
Airport are collected after landing by cabin crew and handed over to ground
handling staff for documentation and safekeeping.
Items Lost at the Airport
Items misplaced within Kansai International Airport terminals, including
check-in areas, security screening zones, and boarding gates, are managed by the
airport’s lost and found office.
Baggage-Related Lost Property
Passengers arriving at Kansai International Airport must report delayed or
missing checked baggage immediately at the baggage service counter. A report is
issued for tracking and follow-up.
Reporting a Lost Item
Passengers must provide flight details, baggage tag numbers, and a detailed
description of the missing item when reporting at Kansai International Airport
or through Greater Bay Airlines customer service channels.
Recovery and Collection
Recovered items at Kansai International Airport are stored for a limited period.
Passengers must present valid identification and proof of ownership to collect
belongings. Delivery arrangements may be available depending on location.
Passenger Advice
Passengers traveling through Kansai International Airport are advised to keep
valuable items in cabin baggage. The airline does not accept responsibility for
unsecured belongings left onboard or within airport premises.
For further information on lost and found inquiries, please contact Greater Bay Airlines Service
Hotline at Tel: +81 03 5776 2552 (General Enquiry) / +81 06 6786 8994.
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