Hainan Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Hainan Airlines offers cancellation and refund options that allow passengers to manage changes to their travel plans. The main details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued for Hainan Airlines flights departing from Kansai International Airport may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Discounted and promotional fares do not allow refunds. Ticket value is not returned after cancellation unless specified under fare rules.

Refundable Tickets

Flexible fare categories allow cancellations with refunds issued to the original form of payment, subject to fare conditions and applicable charges.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Hainan Airlines’ website, ticket offices, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method. Processing timelines depend on payment providers and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Hainan Airlines Japan Office directly at Tel: +81 3 6809 1988.