Hawaiian Airlines Lost and Found

Lost and Found

If you have misplaced an item during your Hawaiian Airlines flight or within the airport, assistance is available to help locate it. The Lost and Found service allows passengers to report missing belongings and arrange for their recovery.

Please follow the steps below to submit a report and retrieve your item.

Items Left on Board the Aircraft

Items left onboard Hawaiian Airlines flights arriving at Kansai International Airport are collected after arrival by cabin crew and transferred to ground handling staff for registration and storage.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals, including check-in zones, security checkpoints, and boarding gates, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing checked baggage immediately at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and item descriptions when reporting at Kansai International Airport or through Hawaiian Airlines customer service channels.

Recovery and Collection

Recovered items at Kansai International Airport are stored for a limited retention period. Passengers must present valid identification and proof of ownership for collection. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers traveling through Kansai International Airport are advised to keep valuables in cabin baggage. The airline does not accept responsibility for unsecured items left onboard or within airport facilities.

For further information on lost and found inquiries, please contact Hawaiian Airlines Service Hotline at Tel: 0570 018 011 [Domestic Calls] / +1 800 367 5320 (USA, 24x7).