Hawaiian Airlines Lost and Found
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If you have misplaced an item during your Hawaiian Airlines flight or within
the airport, assistance is available to help locate it. The Lost and Found
service allows passengers to report missing belongings and arrange for their
recovery.
Please follow the steps below to submit a report and retrieve your item.
Items Left on Board the Aircraft
Items left onboard Hawaiian Airlines flights arriving at Kansai International
Airport are collected after arrival by cabin crew and transferred to ground
handling staff for registration and storage.
Items Lost at the Airport
Items misplaced within Kansai International Airport terminals, including
check-in zones, security checkpoints, and boarding gates, are handled by the
airport’s lost and found office.
Baggage-Related Lost Property
Passengers arriving at Kansai International Airport must report delayed or
missing checked baggage immediately at the baggage service counter. A Property
Irregularity Report (PIR) is issued for tracking.
Reporting a Lost Item
Passengers must provide flight details, baggage tag numbers, and item
descriptions when reporting at Kansai International Airport or through Hawaiian
Airlines customer service channels.
Recovery and Collection
Recovered items at Kansai International Airport are stored for a limited
retention period. Passengers must present valid identification and proof of
ownership for collection. Delivery arrangements may be available depending on
location.
Passenger Advice
Passengers traveling through Kansai International Airport are advised to keep
valuables in cabin baggage. The airline does not accept responsibility for
unsecured items left onboard or within airport facilities.
For further information on lost and found inquiries, please contact Hawaiian Airlines Service
Hotline at Tel: 0570 018 011 [Domestic Calls] / +1 800 367 5320 (USA, 24x7).
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