HK Express Lost and Found

OsakaAirport.com  »  HK Express  »  Lost and Found

If you've lost an item during your HK Express flight or at the airport, HK Express is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

HK Express Lost and Found
Lost and Found

Follow these steps to report and recover your lost items.

Delayed Baggage

If your baggage is delayed with HK Express, here’s how to resolve it:

  1. Report Immediately: After arriving at your destination, head to the HK Express baggage claim desk at the airport. Inform the staff about your delayed baggage and provide your flight details.

  2. File a Report: Complete a baggage claim report with the necessary details, including your contact information and a description of the missing bag.

  3. Track Your Baggage: HK Express will assist in tracking your bag and provide updates. You can also check the status online through the airline's tracking system.

  4. Delivery of Delayed Baggage: Once your baggage is located, HK Express will arrange for its delivery to your address or a convenient location.


Damaged Baggage

If your baggage has been damaged while traveling with HK Express, here's what to do:

  1. Inspect Upon Arrival: As soon as you collect your baggage, check it for any signs of damage. If you notice damage, report it immediately to the baggage claim desk at the airport.

  2. File a Claim: Complete a damage report with the necessary details, including the nature of the damage and flight information.

  3. Submit Documentation: Provide any required documents such as a baggage receipt or photographs of the damage. HK Express will assess the situation and guide you through the claims process.

  4. Compensation or Repair: Depending on the extent of the damage, HK Express will offer compensation or arrange for repair of the baggage.


Lost Property

If you have lost an item while traveling with HK Express, follow these steps:

  1. Contact the Airport: Report the lost item immediately to the HK Express Lost and Found department at the airport where the item was misplaced.

    2. HK Express Lost and Found Contact Information

    Kansai International Airport

    Tel: +81-(0)72-456-8743

    Email:  kix.bags@swissport.com

    Working Hours

    Daily: 9:00 am - 6:00 pm


    Narita International Airport

    Tel: +81 476 33 2988

    Email:  nrt.bags@swissport.com

    Working Hours

    Daily: 10:00 am - 8:00 pm


    Haneda International Airport

    Tel: +81 53 6428 0133

    Email:  hnd.bags@swissport.com

    Working Hours

    Daily: 9:00 pm - 7:00 am

  2. Provide Detailed Information: Give a detailed description of the item, the flight number, and the date of travel. This will help the team locate your lost property.

  3. Follow Up: If the item is not found immediately, check back periodically. HK Express will make every effort to recover lost property and notify you once it’s located.


For further information on lost and found inquiries, please contact HK Express Service Hotline at Tel: +852 21802120 / 21802122.



undo...back