ITA Airways Lost and Found

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If you've lost an item during your ITA Airways flight or at the airport, ITA Airways is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Left on Board the Aircraft

Items left onboard ITA Airways aircraft are collected by cabin crew and ground staff after arrival at Kansai International Airport. These items are recorded and transferred to the airline’s lost property unit.

Items Lost at the Airport

Items misplaced within airport terminals, including security areas and boarding gates, are handled by Kansai International Airport’s lost and found office.

Baggage-Related Lost Property

Missing or delayed checked baggage must be reported immediately at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking purposes and follow-up actions.

Reporting a Lost Item

Passengers must provide flight details, baggage tags, and a clear description of the missing item when submitting a report. Reports can be filed at the airport or through official airline channels.

Recovery and Collection

Recovered items are stored for a limited duration. Collection requires valid identification and proof of ownership. Delivery services may be arranged when available.

Passenger Advice

Passengers must keep valuables in cabin baggage at all times. The airline does not accept liability for unsecured items left onboard or within airport premises.

For further information on lost and found inquiries, please contact ITA Airways Service Hotline at Tel: +81 3 4540 0996.

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