Jeju Air Cancellation and Refund Policy

Cancellation and Refund Policy

Jeju Air offers cancellation and refund options to support changes in travel plans. The key points of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by Jeju Air for departures from Kansai International Airport may be canceled within 24 hours of booking, subject to fare conditions.

Non-Refundable Tickets

Discount fares do not allow refunds. Once canceled, the ticket value is not returned unless specified in the fare rules.

Refundable Tickets

Eligible fare options allow cancellations with refunds issued after deducting applicable fees.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Jeju Air’s website, mobile app, or customer service using the reservation number.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline cancellations, or schedule changes affecting departures from Kansai International Airport. Taxes and unused services may be refunded where applicable.

Refund Processing and Timing

Approved refunds are processed to the original form of payment. Processing time depends on financial institutions and payment methods.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only if the airline cancels the flight. Voluntary cancellations do not qualify.

For more detailed assistance on cancellation and refund terms, please contact Jeju Air Japan Office directly at Tel: 0570 001 132 [Domestic Calls Only].