Jeju Air Lost and Found

Lost and Found

If you have misplaced an item during your Jeju Air flight or within the airport, assistance is available. The Lost and Found service allows passengers to report missing belongings and facilitates their recovery.

Follow the steps below to report and retrieve your lost items.

Items Left on Board the Aircraft

Items left onboard Jeju Air flights arriving at Kansai International Airport are collected after landing and transferred to ground staff for documentation and storage.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals are handled by the airport’s Lost and Found office.

Baggage-Related Lost Property

Passengers must report delayed or missing checked baggage immediately upon arrival at Kansai International Airport. A report is issued for tracking.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the missing item when reporting through airport counters or Jeju Air customer service.

Recovery and Collection

Recovered items are stored for a limited period at Kansai International Airport. Passengers must present valid identification and proof of ownership to collect items.

Passenger Advice

Passengers must keep valuable items in cabin baggage when traveling through Kansai International Airport. The airline does not accept responsibility for unattended personal belongings.

For further information on lost and found inquiries, please contact Jeju Air Service Hotline at Tel: 0570 001 132 [Domestic Calls Only].