Jetstar Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Jetstar Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Bookings made for Jetstar Airways flights departing from Kansai International Airport may be canceled within 24 hours of purchase if eligibility conditions are met.

Non-Refundable Tickets

Starter fares do not permit refunds. Ticket value is not returned after cancellation unless specified under fare rules.

Refundable Tickets

Flex bundles allow cancellations with value retained as travel credit or refunded according to fare conditions. Applicable fees may apply.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Jetstar Airways’ website, mobile application, or customer support using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or schedule disruptions affecting departures from Kansai International Airport. Unused taxes may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed as travel credit or returned to the original payment method based on fare rules. Processing timelines depend on payment providers.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Jetstar Airways Japan Office directly at Tel: 0570 550 538 / 050 3163 8538.