Jetstar Asia Lost and Found

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If you've lost an item during your Jetstar Asia flight or at the airport, Jetstar Asia is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Delayed Baggage

If your baggage is delayed during your Jetstar flight, follow these essential steps:

1. Report the Delay: Immediately notify the Jetstar Baggage Services desk at the airport. This should be done before leaving the airport to ensure quick processing of your claim.

2. Track Your Bag: After reporting, you'll receive a unique reference number. Use this to track the status of your delayed baggage online.

3. Time Limits:

• For domestic flights (within Australia, New Zealand, and Japan): Report delayed baggage within 21 days.

• For international flights (flights to and from other countries): Claims for delayed baggage should be made within 7 days.

4. Stay Updated: Jetstar will notify you via email or phone with updates about your baggage location once found.

Lost Baggage

In case your baggage is lost, here’s what to do:

1. Notify Immediately: Inform the Jetstar Baggage Services desk right away if your baggage is missing.
   

2. Claim Time Limits:

• Domestic Flights: You must report the loss within 21 days.

• International Flights: The report for lost baggage must be submitted within 7 days.

3. Provide Full Details: When submitting your claim, make sure to provide all relevant information, including your flight details, baggage contents, and any receipts for essential items purchased due to the loss.

4. Claim Assessment: Jetstar will assess your claim based on international conventions and applicable local laws. All necessary information must be provided for the claim to be processed.

Damaged Baggage

For damaged baggage, follow these steps:

1. Report the Damage: Immediately report the damage at the Jetstar Baggage Services desk before leaving the airport.
   

2. Provide Proof: Submit clear photos of the damage and, if necessary, an official repair quote from an authorized luggage repairer.
   

3. Time Limits:

• Domestic Flights: You have 3 days from the arrival date to report damaged baggage.

• International Flights: The report for damaged baggage should be made within 7 days.

4. Damage Exclusions: Jetstar is not liable for damage caused by:

• Wear and tear

• Over-packing

• Inherent defects in your baggage

• Items improperly packed for transportation (such as oversized items like sporting equipment or musical instruments)

Jetstar Baggage Services team is available 24 hours, 7 days a week for English-language. Here is the contact number for each country:

Jetstar Asia Lost and Found Contact Information

Japan Tel: 0570 550 538 / 050 3163 8538 *press 2 for English, charges apply. Working Hours Monday - Sunday:  9:00am - 9:00 pm (local time) Singapore Tel: +65 6499 9702 Working Hours Monday - Friday: 9:00 am - 6:00 pm (local time) in Mandarin and Cantonese Australia Tel: 131 538 USA Tel: 1866 397 8170 (toll free) / +613 9645 5999 New Zealand Tel: 0800 800 995 (local landlines) / +64 9975 9426 Hong Kong SAR Tel: +852 3192 7451 / +613 9645 5999 Working Hours Monday - Friday: 9:00 am - 6:00 pm (local time) in Mandarin and Cantonese Taiwan Tel: +00801 852 015 / +613 9645 5999 Working Hours Monday - Friday: 9:00 am - 6:00 pm (local time) in Mandarin and Cantonese Mainland China Tel: 4001 201 260 / +613 9645 5999 Working Hours Monday - Friday: 9:00 am - 6:00 pm (local time) in Mandarin and Cantonese Malaysia Tel: 1800 813 090 / +613 9645 5999 Philippines Tel: 1800 1611 0280 / +613 9645 5999 / +632 5 322 7699 (Press 2) Vietnam Tel: 121010020 / 12280015 / 120852212 Thailand Tel: +613 9645 5999 / 66 2267 5125 / 001 800 611 2957 Cambodia Tel: +855 92 398 333 / +613 9645 5999 Working Hours Monday - Saturday: 8:00 am - 6:00 pm (local time) Fiji Tel: 008 002 171 / +613 9645 5999 Other Countries and Regions Tel: +613 9645 5999

For further information on lost and found inquiries, please contact Jetstar Asia Service Hotline at Tel: 0570 550 538 / +65 6499 9702 / +613 9645 5999.

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