Juneyao Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Juneyao Airlines provides cancellation and refund options in accordance with fare rules. The main details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Certain discounted fare categories do not permit refunds. Ticket value is not returned after cancellation unless specified in fare conditions.

Refundable Tickets

Flexible fare types allow cancellations with refunds issued to the original form of payment, subject to applicable charges.

How to Cancel

Passengers may cancel or modify bookings through Juneyao Airlines’ website, mobile application, or customer service channels using the reservation reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fares, airline-initiated cancellations, or schedule changes affecting flights from Kansai International Airport. Unused taxes may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method. Processing timelines depend on payment provider and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Juneyao Airlines Japan Office directly at Tel: +81 6 6445 6688 / +86 21 95520 [China].