Juneyao Airlines Lost and Found

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If you've lost an item during your Juneyao Airlines flight or at the airport, Juneyao Airlines is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Delayed Baggage

If your baggage has been delayed, Juneyao Airlines recommends following these steps to resolve the issue efficiently:

1. Report Immediately: Go directly to the baggage inquiry office at the airport. Ensure you have your boarding pass, baggage tag, and identity document ready for verification.

2. Fill Out the Form: Complete the “Baggage Transport Accident Record” form provided by the airline. This will document the details of your delayed baggage.

3. Stay Updated: Juneyao Airlines will assist in locating and delivering your baggage. Keep your contact information updated so they can reach you if needed.

Damaged Baggage

If your baggage arrives damaged, Juneyao Airlines offers a straightforward process to address the issue:

1. Report the Damage: As soon as you notice the damage, visit the baggage inquiry office. Be ready to show your boarding pass, baggage tag, and identity document.
   

2. Fill Out the Damage Report: Complete the “Baggage Transport Accident Record” form, detailing the nature and extent of the damage.

3. File a Complaint: If the baggage is damaged, file a claim with Juneyao Airlines within 7 days of receiving the baggage. Failure to report damage within this time frame may limit compensation.

4. Provide Supporting Evidence: Photos of the damage can help speed up the claims process.

Lost Property & Baggage

If you’ve lost an item or a baggage at the airport or on the plane, Juneyao Airlines provides a clear process for retrieving your belongings:

• Lost Item in Cabin: If you lose an item in the cabin, such as in the seat pocket or under your seat, report it immediately to the Lost and Found office at the airport. Provide a detailed description of the item, including its color, brand, and any distinguishing features. The staff will assist you in locating it.

• Lost Item at Airport: For items lost within the airport terminal, head to the airport's Lost and Found counter as soon as possible. Provide specific details about where and when the item was lost. Airport staff will help track down the item and contact you if it is found.

• Lost Checked Baggage: If your checked baggage is lost, go to the baggage inquiry office immediately. Show your baggage claim ticket, boarding pass, and ID. Fill out the “Baggage Transport Accident Record” form. Juneyao Airlines will assist in locating your lost baggage and keep you updated on its status.

For further information on lost and found inquiries, please contact Juneyao Airlines Service Hotline at Tel: +81(0)6-6445-6688 / 0086-21-95520.

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