KLM Royal Dutch Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

KLM Royal Dutch Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Passengers may cancel their booking within 24 hours of purchase for a full refund, provided the flight departs at least 7 days later.

Non-Refundable Tickets

Beyond the 24-hour window, non-refundable fare types usually will not be refunded. Some taxes or fees may be refunded for the unused portion of the trip.

Refundable Tickets

Tickets labelled as “Flex” or fully refundable (Business class or higher fare types) can be cancelled at any time before departure for a full refund, depending on fare terms.

How to Cancel

Go to the “Manage Booking” section on KLM’s website or app, log in with your booking reference and last name, and select cancellation. Alternatively, contact KLM customer service or your travel agent.

Refund Policy

Eligible refunds are made to the original payment method; processing time is typically 2 – 4 weeks. Booking fees, re-issue fees and service surcharges may not be refunded unless fare conditions allow.

Flight Cancelled by KLM

If KLM cancels your flight, you are entitled to a full refund of unused segments or to be re-booked at no extra cost.

Passenger Cancels Their Own Flight

If you cancel voluntarily and your ticket is non-refundable, you may receive only a credit or refund of taxes. Prepaid services such as baggage or seat upgrades may not be refundable unless specified.

For more detailed assistance on cancellation and refund terms, please contact KLM Royal Dutch Airlines Japan Office directly at Tel: +81 6 6345 6691 / +81 3 6634 4984.