Loong Air Cancellation and Refund Policy

Cancellation and Refund Policy

Loong Air provides cancellation and refund options based on fare conditions. The main details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Promotional fares do not permit refunds. Ticket value is not returned after cancellation unless specified in fare rules.

Refundable Tickets

Certain fare types allow cancellation with partial refund after deduction of applicable fees.

How to Cancel

Passengers may cancel or modify bookings through Loong Air’s website, service counters, or customer service channels using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or schedule changes affecting flights from Kansai International Airport. Unused taxes may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original form of payment. Processing timelines depend on banking procedures and payment providers.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Loong Air Japan Office directly at Tel: +81 72 456 6320.