Malaysia Airlines Lost and Found

Lost and Found

If you've lost an item during your Malaysia Airlines flight or at the airport, Malaysia Airlines is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Lost Within Terminal Public Areas

For items lost in terminal public areas (check-in counters, security, lounges, shops, restaurants), contact Kansai Airport’s Lost & Found office. The main contact number at KIX is +81 72 455 2500 (Information Counter, available 24 hours).

Items Lost Onboard or at the Gate

If your item was left onboard the Malaysia Airlines aircraft or near the boarding gate, contact Malaysia Airlines local customer service or the airline’s ground handling team. Provide your flight number, date, seat number, and a clear description of the item when reporting.

Additional Important Information

Kansai Airport’s lost-property system cannot process items lost over three months ago.

Items lost in areas outside airport management, such as onboard the aircraft or with third-party operators, may be redirected to Malaysia Airlines or the relevant operator.

For in-person assistance, visit the Information Counter in Terminal 1, where staff can guide you to the correct Lost & Found desk for Malaysia Airlines.

For further information on lost and found inquiries, please contact Malaysia Airlines Japan Service Hotline at Tel: +81 3 4477 4938.