Nepal Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Nepal Airlines offers cancellation and refund options to accommodate changes in travel plans. The key points of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by Nepal Airlines for departures from Kansai International Airport may be canceled within 24 hours of booking if fare conditions allow.

Non-Refundable Tickets

Certain fare categories do not permit refunds. Once canceled, the ticket value is forfeited unless stated otherwise in the fare rules.

Refundable Tickets

Eligible fare types allow cancellations with refunds processed to the original payment method, subject to applicable charges.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Nepal Airlines ticket offices, authorized agents, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or significant schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services are refundable where applicable.

Refund Processing and Timing

Approved refunds are processed to the original form of payment. Processing time depends on banking procedures and payment providers.

Excess Baggage Fees Refund

Prepaid baggage charges are refunded only if the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Nepal Airlines Japan Office directly at Tel: +81 6 6131 1611.