Okay Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Okay Airways provides cancellation and refund options based on fare rules and ticket conditions. The main details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Promotional fares do not allow refunds. Ticket value is not returned after cancellation unless specified in fare rules.

Refundable Tickets

Certain fare types allow cancellation with partial refund after deduction of applicable fees.

How to Cancel

Passengers may cancel or modify bookings through Okay Airways’ website, ticket offices, or customer service using the reservation reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare categories, airline-initiated cancellations, or schedule changes affecting flights from Kansai International Airport. Unused taxes may be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method. Processing timelines depend on payment providers and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Okay Airways Office directly at Tel: +86 4000 668 866 [China].