Okay Airways Lost and Found

Lost and Found

If you have misplaced an item during your Okay Airways flight or within Kansai International Airport, assistance is available to support recovery.

Items Left on Board the Aircraft

Items left onboard Okay Airways flights are collected after arrival by cabin crew and transferred to ground handling staff for documentation and safekeeping.

Items Lost at the Airport

Items misplaced within Kansai International Airport Terminal 1, including check-in areas and boarding gates, are handled by the airport’s lost and found counter.

Baggage-Related Lost Property

Passengers must report delayed or missing checked baggage immediately at the baggage service counter upon arrival. A report is issued for tracking and follow-up.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a clear description when submitting a report through airport counters or airline service channels.

Recovery and Collection

Recovered items are stored for a limited period. Passengers must present identification and proof of ownership to collect belongings. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers are advised to keep valuables in cabin baggage. The airline does not accept responsibility for unsecured belongings left onboard or within airport premises.

For further information on lost and found inquiries, please contact Okay Airways Service Hotline at Tel: +86 4000 668 866 [China].