Peach Cancellation and Refund Policy

Cancellation and Refund Policy

Peach offers cancellation and refund policies designed to support passengers when travel plans change. The key details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by Peach Aviation for departures from Kansai International Airport are not eligible for free cancellation unless specified under fare options.

Non-Refundable Tickets

Standard fares are non-refundable. Once canceled, the ticket value is not returned.

Refundable Options

Selected fare bundles or optional products allow changes or cancellations with applicable fees or credit retention based on fare conditions.

How to Cancel

Passengers can manage or cancel bookings for flights departing from Kansai International Airport through Peach Aviation’s website using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued only for flights canceled by the airline or significant schedule changes affecting departures from Kansai International Airport. Government taxes may be refundable upon request.

Refund Processing and Timing

Approved refunds are processed to the original payment method or as credit, depending on fare conditions. Processing time depends on payment providers.

Baggage Fees Refund

Prepaid baggage fees are not refunded for voluntary cancellations. Refunds apply only if the airline cancels the flight.

For more detailed assistance on cancellation and refund terms, please contact Peach Japan Office directly at Tel: +81 3 6731 9241 (EN Voice) / +81 3 6731 9247 (JP Voice).