Philippine Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Philippine Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by Philippine Airlines for departures from Kansai International Airport may be canceled within 24 hours of booking if fare conditions allow.

Non-Refundable Tickets

Certain fare types do not permit refunds. Once canceled, the ticket value is forfeited unless stated otherwise in the fare rules.

Refundable Tickets

Eligible fare categories allow cancellations with refunds issued to the original form of payment, subject to applicable fees and conditions.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through the airline’s website, ticket offices, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, flight cancellations initiated by the airline, or significant schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services are refundable where applicable.

Refund Processing and Timing

Approved refunds are processed to the original form of payment. Processing time depends on payment providers and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Philippine Airlines Japan Office directly at Tel: 0570 783 483 [Domestic calls only] / +81 3 5157 4361.