Philippine AirAsia Cancellation and Refund Policy

Cancellation and Refund Policy

Philippine AirAsia provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Bookings made with Philippine AirAsia for departures from Kansai International Airport may be canceled within 24 hours of booking, subject to eligibility and fare type.

Non-Refundable Tickets

Most standard fares are non-refundable. Once canceled, the amount paid is not returned but may be converted into a travel credit depending on fare conditions.

Refundable Options

Certain add-ons or flexible fare products may allow changes or partial refunds, subject to applicable terms and service fees.

How to Cancel

Passengers can manage or cancel bookings for flights departing from Kansai International Airport via the AirAsia website or mobile app using their booking number.

Refund Policy:

Eligible Refunds

Refunds may be provided in cases of flight cancellations, major schedule changes, or other operational disruptions. Taxes and selected add-ons may also be refundable where applicable.

Refund Processing and Timing

Approved refunds are issued as credit accounts or returned to the original payment method. Processing duration depends on the payment provider.

Baggage Fees Refund

Prepaid baggage fees are non-refundable unless the airline cancels the flight.

For more detailed assistance on cancellation and refund terms, please contact Philippine AirAsia Japan Office directly at Tel: +81 3 3527 7898 (Voicemail service) / 050 5534 7212.