Philippine AirAsia Lost and Found

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If you've lost an item during your Philippine AirAsia flight or at the airport, Philippine AirAsia is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Left on Board the Aircraft

Items left onboard Philippine AirAsia flights arriving at Kansai International Airport are collected by cabin crew and forwarded to ground personnel for proper handling.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals are handled by the airport’s Lost and Found office.

Baggage-Related Lost Property

Passengers must report delayed or missing baggage immediately upon arrival. A report will be created to track and assist in locating the baggage.

Reporting a Lost Item

Passengers should provide flight information, baggage details, and a clear description of the missing item when reporting through airport counters or AirAsia support channels.

Recovery and Collection

Recovered items are stored temporarily at Kansai International Airport. Passengers must present valid identification and proof of ownership for collection. Delivery options may be available in certain cases.

Passenger Advice

Passengers are advised to keep valuables in cabin baggage when traveling through Kansai International Airport. The airline is not liable for unattended personal belongings.

For further information on lost and found inquiries, please contact Philippine AirAsia Service Hotline at Tel: +81 3 3527 7898 (Voicemail service) / 050 5534 7212.

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