S7 Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

S7 Airlines provides cancellation and refund options based on fare rules and ticket conditions. The key details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Certain promotional fares do not allow refunds. Ticket value is not returned after cancellation unless specified under fare conditions.

Refundable Tickets

Flexible fare categories allow cancellation with refunds issued to the original form of payment, subject to applicable charges.

How to Cancel

Passengers may cancel or modify bookings through S7 Airlines’ website, mobile application, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or schedule changes affecting flights from Kansai International Airport. Unused taxes may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method. Processing timelines depend on banking procedures and payment providers.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact S7 Airlines Japan Office directly at Tel: 0120 727 977 / 0120 720 071 [Domestic calls only].