Shandong Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Shandong Airlines offers cancellation and refund options that allow passengers to adjust their travel arrangements. The key points of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets may be canceled within 24 hours of booking if eligibility conditions are satisfied.

Non-Refundable Tickets

Promotional fare categories do not allow refunds. Ticket value is not returned after cancellation unless specified under fare rules.

Refundable Tickets

Flexible fare options allow cancellations with refunds issued to the original form of payment, subject to fare conditions and applicable fees.

How to Cancel

Passengers may cancel or modify bookings through Shandong Airlines’ website, ticket offices, or customer service channels using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or schedule changes affecting flights from Kansai International Airport. Unused taxes may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are returned to the original payment method. Processing timelines depend on banking procedures and payment providers.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Shandong Airlines Japan Office directly at Tel: +81 6 6252 1131.