Shandong Airlines Lost and Found

Lost and Found

If you have misplaced an item during your Shandong Airlines flight or within Kansai International Airport, assistance is available to help locate it. The Lost and Found service enables passengers to report missing belongings and arrange for their recovery.

Items Left on Board the Aircraft

Items left onboard Shandong Airlines flights are collected after arrival by cabin crew and transferred to ground handling staff for documentation and storage.

Items Lost at the Airport

Items misplaced within Kansai International Airport Terminal 1, including check-in areas, security zones, and boarding gates, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers must report delayed or missing checked baggage immediately at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking purposes.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a clear description when reporting lost items through airport counters or airline service channels.

Recovery and Collection

Recovered items are stored for a limited period. Passengers must present valid identification and proof of ownership to collect belongings. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers are advised to keep valuable items in cabin baggage. The airline does not accept responsibility for unsecured belongings left onboard or within airport facilities.

For further information on lost and found inquiries, please contact Shandong Airlines Service Hotline at Tel: +81 6 6252 1131.