Shanghai Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Shanghai Airlines applies cancellation and refund conditions based on fare rules and ticket category.

Cancellation Policy

24-hour Cancellation

Tickets may be canceled within 24 hours of booking where fare conditions allow.

Non-refundable Tickets

Discounted or restricted fares do not qualify for refunds after cancellation. Ticket value may be retained as credit depending on fare conditions.

Refundable Tickets

Eligible fares allow cancellation with refunds issued after applicable charges and conditions.

How to Cancel

Passengers may cancel or modify bookings through the airline’s website, ticket offices, or customer service using the reservation reference.

Refund Policy

Eligible Refunds

Refunds are issued for qualifying tickets, schedule changes, or airline-initiated disruptions. Unused taxes and optional services may be refunded where applicable.

Processing Time

Refunds are returned to the original payment method. Processing timelines depend on banking procedures and payment providers.

Baggage Fee Refunds

Fees for additional baggage are refunded only when the airline cancels the flight. Voluntary cancellations are not eligible.

For more detailed assistance on cancellation and refund terms, please contact Shanghai Airlines Japan Office directly at Tel: +81 6 6448 5161.