Shenzhen Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Shenzhen Airlines provides cancellation and refund options that allow passengers to adjust travel arrangements. The key details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets may be canceled within 24 hours of booking if eligibility conditions are satisfied.

Non-Refundable Tickets

Certain discounted fare categories do not permit refunds. Ticket value is not returned after cancellation unless stated in fare conditions.

Refundable Tickets

Flexible fare options allow cancellation with refund issued to the original payment method, subject to applicable fees.

How to Cancel

Passengers may cancel or modify bookings through Shenzhen Airlines’ official website, ticket offices, or customer service channels using the reservation reference.

Refund Policy

Eligible Refunds

Refunds are processed for eligible fares, airline-initiated cancellations, or schedule adjustments affecting flights from Kansai International Airport. Unused taxes may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are returned to the original form of payment. Processing duration depends on banking procedures and payment providers.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Shenzhen Airlines Japan Office directly at Tel: 0570 095 583 [Japan].