South African Airways Cancellation and Refund Policy

Cancellation and Refund Policy

South African Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Bookings made with South African Airways for departures from Kansai International Airport may be eligible for cancellation within 24 hours of purchase, depending on fare conditions.

Non-Refundable Tickets

Certain discounted or promotional fares are non-refundable. Once canceled, no refund is provided unless specified in the fare rules.

Refundable Tickets

Flexible tickets allow cancellations with refunds issued to the original form of payment, subject to applicable fees and conditions.

How to Cancel

Passengers can cancel or modify bookings for flights departing from Kansai International Airport via the airline’s website, ticket offices, or customer support using their reservation reference.

Refund Policy

Eligible Refunds

Refunds may be granted for qualifying fare types, airline-initiated cancellations, or significant schedule disruptions affecting flights from Kansai International Airport. Unused taxes and ancillary services may also be refundable.

Refund Processing and Timing

Approved refunds are returned to the original payment method. Processing timelines vary depending on the payment provider and banking procedures.

Excess Baggage Fees Refund

Prepaid excess baggage charges are refundable only if the airline cancels the flight. Voluntary cancellations do not qualify.

For more detailed assistance on cancellation and refund terms, please contact South African Airways Japan Office directly at Tel: +81 3 3470 1901.