Spring Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Spring Airlines provides cancellation and refund options structured according to fare rules. The key points of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Promotional fares do not permit refunds. Ticket value is not returned after cancellation unless specified under fare conditions.

Refundable Tickets

Selected fare options allow cancellation with partial refund after deduction of applicable fees.

How to Cancel

Passengers may cancel or modify bookings through Spring Airlines’ website, mobile platform, or customer service using the reservation number.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or schedule changes affecting flights from Kansai International Airport. Unused taxes may be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method. Processing time depends on payment provider and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Spring Airlines Japan Office directly at Tel: 0570 666 188 [Japan].