Spring Airlines Lost and Found

Lost and Found

If you have misplaced an item during your Spring Airlines flight or within Kansai International Airport Terminal 2, assistance is available to support recovery.

Items Left on Board the Aircraft

Items left onboard Spring Airlines flights arriving at Kansai International Airport are collected after arrival by cabin crew and transferred to ground staff for documentation and storage.

Items Lost at the Airport

Items misplaced within Terminal 2, including check-in counters, security areas, and boarding gates, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing checked baggage immediately at the baggage service counter. A report is issued for tracking purposes.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a clear description of the item when submitting a report at the airport or through Spring Airlines customer service.

Recovery and Collection

Recovered items are stored for a limited period. Passengers must present identification and proof of ownership to collect belongings. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers are advised to keep valuable items in cabin baggage. The airline does not accept responsibility for unsecured belongings left onboard or within airport facilities.

For further information on lost and found inquiries, please contact Spring Airlines Service Hotline at Tel: 0570 666 188 [Japan].