Srilankan Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

SriLankan Airlines offers flexible cancellation and refund arrangements, designed to provide passengers with greater ease and peace of mind. Here are the main highlights of the policy:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by SriLankan Airlines for departures from Kansai International Airport may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Certain promotional and restricted fares do not permit refunds. Once canceled, the ticket value is not returned unless specified under fare rules.

Refundable Tickets

Flexible fare options allow cancellations with refunds issued to the original payment method, subject to fare conditions and applicable charges.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through SriLankan Airlines’ website, ticket offices, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or significant schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original form of payment. Processing time depends on payment providers and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only if the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Srilankan Airlines Japan Office directly at Tel: +81 3 3431 6600.