Star Flyer Lost and Found

Lost and Found

If you have misplaced an item during your StarFlyer flight or within the airport, assistance is available to help locate it. The Lost and Found service enables passengers to report missing belongings and arrange for their recovery.

Please follow the steps below to submit a report and retrieve your item.

Items Left on Board the Aircraft

Items left onboard StarFlyer flights arriving at Kansai International Airport are collected after arrival by cabin crew and transferred to ground staff for documentation and safekeeping.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals, including check-in areas, security screening zones, and boarding gates, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing checked baggage immediately at the baggage service counter. A report is issued for tracking and follow-up.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a detailed description of the missing item when reporting at Kansai International Airport or through StarFlyer customer service channels.

Recovery and Collection

Recovered items at Kansai International Airport are stored for a limited period. Passengers must present valid identification and proof of ownership to collect their belongings. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers traveling through Kansai International Airport are advised to keep valuables in cabin baggage. The airline does not accept responsibility for unsecured items left onboard or within airport premises.

For further information on lost and found inquiries, please contact Star Flyer Service Hotline at Tel: +81 93 512 7330 (Japan) / +886 2 2537 0088 (Taipei).