SWISS Cancellation and Refund Policy

Cancellation and Refund Policy

SWISS provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by SWISS International Air Lines for departures from Kansai International Airport may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Economy Light and promotional fares do not allow refunds. Once canceled, the ticket value is not returned unless specified under fare rules.

Refundable Tickets

Flexible fare types allow cancellations with refunds processed to the original form of payment, subject to fare conditions and applicable charges.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through the SWISS website, mobile application, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or significant schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original form of payment. Processing time depends on payment providers and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only if the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact SWISS Japan Office directly at Tel: 0570 089 000 / +81 3 5405 6821.