Thai Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Thai Airways offers flexible cancellation and refund options to support passengers with changes to their travel plans. The key details of the policy are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by Thai Airways for flights departing from Kansai International Airport may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Restricted fare types do not allow refunds. Once canceled, the ticket value is not returned unless specified under fare conditions.

Refundable Tickets

Flexible fare categories allow cancellation with refunds processed to the original form of payment, subject to fare rules and applicable fees.

How to Cancel

Passengers may cancel or modify bookings for flights from Kansai International Airport through Thai Airways’ website, ticket offices, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or significant schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original form of payment. Processing time depends on the payment provider and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only if the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Thai Airways Japan Office directly at Tel: 0570 064 015 [Domestic calls only] / +81 6 6202 5161.